You can now return your FatherSons order in a few easy steps. All items must have not been used, worn, or washed and must be in their original packaging and all tags attached, you have 30 days to return your order from the date it’s delivered.

 *IF TAGS HAVE BEEN REMOVED OR TAMPERED WITH IN ANY WAY - THIS DEEMS THE ITEM NON-RETURNABLE/REFUNDABLE*

If your item is faulty, incorrect or exceeds 7kg in weight then please contact our Customer Service team ahead of making a return. Click Here.

START A RETURN 

 Securely repack your items.

Login to our returns portal using your order number and email address. Select your preferred tracked returns service.

You will be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.

Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

  • By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
  • Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

RETURNS POLICY OVERVIEW

  • Items must not be used, worn or washed.
  • Items must be in original packaging and all tags attached.
  • Underwear cannot be returned for hygiene reasons.
  • Returns must be made within 30 days of receiving your order. 

HOW & WHEN WILL I RECEIVE A REFUND?

FatherSons will try and process all returns as quickly as possible for you to get your refund. You will receive a confirmation email within 7 working days (excluding any bank holiday periods) of receiving your returned item/s but it may take a little longer during these periods, or if you are returning from an international country.

Any refunds will be refunded to the same payment method you used when the order was placed.

You will receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.

At certain times of the year, the process time will be longer, like around Black Friday, Christmas and public holidays.

If your order was paid part or in full by a store credit, the refund will be issued back to you as a store credit up to the value you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used. (Please be aware of the expiry date of the store credit as this cannot be extended once expired).

ORDER DELIVERY COSTS

Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity of goods ordered.

The initial delivery cost for your order to arrive will not be refunded.

Please note we are currently unable to deliver to PO Boxes.

Delivery options

Click Here to view our UK delivery options.

Click Here to view our International delivery options.

Delivery of pre-order Items

If you pre-order goods with a launch date, your order will be held back and sent out in full to you once the pre-order item arrives into our warehouse. Therefore, we recommend placing separate orders for pre-order items.

If you have purchased multiple Pre-order items, these will be dispatched together on the later stated date. 

 

Due to warehouse procedures, we are unable to split any orders containing Pre-Order items.

Returning items

You must return your items to the Returns Address no later than 30 days after the day on which the items are delivered to you.

Any returns are at your own risk. For your protection, we recommend that you return your items via our returns portal (please click here). If you do wish to return your order using an alternative method, please retain your tracking information and proof of postage as we cannot be held liable for any lost parcels that have not been returned using our portal.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. In this case, please contact FatherSons here.

The items need to be in the original packaging. Where an item has a swing ticket attached, it must still be attached and undamaged upon return. 

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all items that are returned. FatherSons will refund you for any items you return and will deduct an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

You will be refunded using the same payment method originally used to purchase the returned item(s). 

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.

Returning items that have been sent out incorrectly

We are very sorry if you received a wrong item, please contact FatherSons here to arrange a return with our customer service team. 

Defective items

If you believe you have received a defective item, please contact Customer Services here, including the below details where possible:

  • Your Order Number
  • Product Code/Product Name
  • Details of the fault
  • Whether you would prefer a refund or a repair or replacement

In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: 

Tier 1: within 3 Working days of receiving the defective item, you can choose to receive either:

  1. a repair; 
  2. a replacement (upon FatherSons receiving the item back to us); OR
  3. a full refund back to the original method of payment (upon FatherSons receiving the item back to us) 

Tier 2: if more than 3 Working days have passed after you received the goods, you can claim a repair of the defective item (but not a refund).

Tier 3 if the repair is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:

  1. keep the defective item and claim a price reduction (the amount of the price reduction will be determined by FatherSons depending on what is reasonable in the circumstances); or
  2. return the defective item and claim a refund/ Store Credit/ Replacement (but note that if you have had the goods for more than 6 months, this return will not be accepted).

The FatherSons returns team will examine the returned items and notify you of your refund/ repair / replacement by email within a reasonable period of time.

FatherSons will process any refund due to you as soon as possible. The refund will be made to the same payment method originally used by you to make the payment.

If you have a query about returning goods, please contact Customer Services here.